This article provides solutions for common issues you might encounter with your mobile app, including those with different brand names (like "ETO Driver").

General Troubleshooting Steps

  1. Check Your Internet Connection: Ensure you have a stable internet connection (Wi-Fi or cellular data) to use the app properly.
  2. Force Close and Reopen the App: Sometimes, a simple app restart can resolve minor glitches.
    • Android: Swipe up on the app preview card to close it entirely.
    • iOS: Swipe up on the app preview card to close it. For some apps, you can also perform a "swipe up and hold" motion until the app preview card shakes, then tap the red minus sign (-) to close it completely.
  3. Clear App Cache: Cached data can sometimes become corrupted and cause issues. Clearing the app cache can help.
    • Android: Go to Settings > Apps (or Applications on some devices). Find your app on the list and tap on it. Then, go to Storage and tap Clear Cache.
    • iOS: Unfortunately, iOS doesn't offer a direct way to clear an app's cache. However, reinstalling the app (see next step) will also clear the cache.
  4. Reinstall the App: If clearing the cache doesn't work, try reinstalling the app. This will remove any corrupted data and ensure you have the latest version.
    • Android: Uninstall the app by holding down the app icon on your home screen and tapping "Uninstall". Then, go to the app store and reinstall it.
    • iOS: Tap and hold the app icon on your home screen until it jiggles. Then, tap the "X" in the corner of the app icon to uninstall it. Confirm the uninstallation. Go to the App Store and reinstall the app.
  5. Update the App: Make sure you're using the latest version of the app. Outdated versions might have bugs that have been fixed in newer releases.
    • Android: Open the Google Play Store app, tap on your profile picture or icon in the top right corner, then select "Manage apps & device" > "Updates". Find your app and tap "Update" if available.
    • iOS: Open the App Store app, tap on your profile picture or icon in the top right corner. Then, scroll down to see available updates. You can also tap "Search" at the bottom of the screen and search for your app to see if an update is available.
  6. Check for System Updates: Ensure your device's operating system is up to date. System updates often include bug fixes and compatibility improvements for apps.
    • Android: Go to Settings > System > System update (or Software update on some devices). If an update is available, tap "Download and install".
    • iOS: Go to Settings > General > Software Update. If an update is available, tap "Download and Install".

Account Management Issues

  1. Log Out and Log In Again:
    • Open [Your App Name].
    • Tap the Log Out button.
    • Log in again using your credentials. Make sure you are entering the correct username and password.
  2. Remove All Accounts and Re-add:
    • In the login window, tap the icon with two arrows in the top right corner (may vary depending on the app).
    • This will take you to the Accounts screen.
    • Tap the "X" icon in the top left corner to enter account removal mode.
    • Remove all accounts by tapping the "X" icon next to each account name.
    • Once all accounts are removed, you can set up a new account using the correct HOST URL. You can find the HOST URL within your EasyTaxiOffice Admin Panel settings under Mobile Apps.

Additional Tips

  • Restart Your Device: A simple device restart can sometimes resolve temporary glitches that might be affecting the app.
  • Check App Permissions: Make sure the app has all the necessary permissions to function properly. You can usually check and manage app permissions in your device's settings.
  • Contact App Support: If none of the above solutions work, consider contacting our support team for further assistance. They might have specific troubleshooting steps for known issues.

Note: While the specific instructions mention "ETO Driver", the general troubleshooting steps should apply to most mobile apps on Android and iOS devices, even if they have different brand names.