What Are Meeting Points?

A Meeting Point is a predefined location with detailed pickup instructions that can be quickly selected when creating or managing bookings.

Using Meeting Points helps you:

  • Standardize pickup instructions across your team
  • Reduce confusion for drivers and passengers
  • Speed up booking creation
  • Improve overall service quality

Accessing Meeting Points

To manage Meeting Points:

  1. Go to Settings
  2. Click on Meeting Points

Adding a New Meeting Point

To create a new Meeting Point:

  1. Click the Add New button
  2. Fill in the required fields:
    • Postcodes – A location postcode
    • Apply when Meet and Greet is enabled – Enable this if the meeting point should only apply to bookings where Meet & Greet is selected
    • Apply when the location is an Airport – Enable this to automatically apply the meeting point for airport-related bookings
    • Customer message – Detailed pickup instructions for drivers and passengers
    • Note – A clear and recognizable name (e.g., Heathrow Terminal 5 Arrivals)
  3. Click Save

Example

  • Name: Heathrow Terminal 3 – Short Stay Car Park
  • Address: Heathrow Airport, Terminal 3
  • Instructions: Meet at Level 1, Row B. Driver will call upon arrival.

Editing a Meeting Point

To update an existing Meeting Point:

  1. Locate the Meeting Point in the list
  2. Click Edit
  3. Make the necessary changes
  4. Click Save

Deleting a Meeting Point

To remove a Meeting Point:

  1. Find the Meeting Point in the list
  2. Click Delete
  3. Confirm the deletion

⚠️ Note: Deleting a Meeting Point will not affect past bookings, but it will no longer be available for future use.

Best Practices

  • Use clear and specific names (e.g., include terminal numbers or landmarks)
  • Provide step-by-step instructions where necessary
  • Use conditional options (Meet & Greet / Airport) to automate usage where appropriate
  • Regularly review and update Meeting Points for accuracy
  • Avoid duplicates to keep the list clean and easy to use

When to Use Meeting Points

Meeting Points are particularly useful for:

  • Airports (terminals, arrivals halls, parking zones)
  • Train stations
  • Hotels and resorts
  • Event venues and stadiums
  • High-traffic city locations