Why This Setting Is Important

Proper configuration of contact visibility allows you to:

  • Enable direct communication between passengers and drivers
  • Protect personal contact details
  • Route communication through your company instead of sharing private numbers
  • Maintain compliance with privacy regulations (e.g., GDPR)

You can choose between:

  • Showing personal contact details
  • Hiding contact details
  • Displaying company contact details instead

 

 

Contact Visibility Options Explained

In both Customer Settings and Driver Settings, you may see the following options:

  • YES – Shows the user's actual phone number/email.
  • NO – Hides the contact information completely.
  • As a company phone number / As a company email – Displays the company’s contact details instead of the user’s personal information.

This third option allows communication without exposing private data.

 

 

Configuring Passenger Access to Driver Contact Information

This setting controls what passengers can see regarding driver contact details.

Step-by-Step Instructions

  1. Log in to your Admin Panel.
  2. Go to Settings.
  3. Navigate to Users.
  4. Click on Customers.
  5. Locate:
    • Show driver phone number
    • Show driver email
  6. Select one of the following options:

Available Options

  • YES
    Passenger sees the driver’s real phone number/email.
  • NO
    Passenger does not see any driver contact information.
  • As a company phone number / As a company email
    Passenger sees the company’s contact details instead of the driver’s personal details.
  1. Click Save.

 

 

Configuring Driver Access to Passenger Contact Information

This setting controls what drivers can see regarding passenger contact details.

Step-by-Step Instructions

  1. Log in to your Admin Panel.
  2. Go to Settings.
  3. Navigate to Users.
  4. Click on Drivers.
  5. Locate:
    • Show passenger phone number
    • Show passenger email
  6. Select one of the following:

Available Options

  • YES
    Driver sees the passenger’s real phone number/email.
  • NO
    Driver does not see passenger contact information.
  • As a company phone number / As a company email
    Driver sees the company’s contact details instead of the passenger’s personal information.
  1. Click Save.

 

 

How “As a Company Contact” Works

When this option is selected:

  • Personal phone numbers and emails are not shared.
  • The system displays the contact details defined in your company profile.
  • Communication is routed through your dispatch or office.

This is particularly useful if you want to:

  • Maintain full control over communication
  • Protect personal data
  • Avoid drivers and passengers contacting each other outside the system
  • Centralize customer support

 

 

Recommended Configuration by Business Model

On-Demand Ride Services

Recommended: YES
Direct communication improves speed and efficiency.

Corporate / Contract Accounts

Recommended: As a company contact
Keeps communication centralized and professional.

Highly Regulated Markets

Recommended: As a company contact or NO
Helps with GDPR and data protection compliance.

 

 

Example Scenario

Scenario 1 – Direct Sharing Enabled (YES)

A passenger cannot find the driver at a shopping mall.
They call the driver directly and resolve the issue within minutes.

Scenario 2 – Company Contact Enabled

A passenger calls the displayed number, which connects to your dispatch office.
The dispatcher coordinates with the driver and resolves the issue.

Scenario 3 – Contact Hidden (NO)

All communication must go through dispatch manually.

 

 

Important Privacy Considerations

Before enabling personal contact sharing:

  • Update your Privacy Policy.
  • Inform users that their contact information may be visible.
  • Ensure compliance with local data protection laws.

Using the “As a company contact” option is often the safest configuration from a data protection perspective.